Mid Cheshire Hospitals NHS Trust 2006/2007

dignity and respect

Getting the basics right

Mid Cheshire Hospitals NHS Trust met 8 out of 9 of the assessments that relate to dignity and respect. Trusts are expected to have met in full all of the basic minimum standards included in these assessments.

Show me the 1 assessment not met

People are not discriminated against after making a complaint

The organisation could not demonstrate that systems had been in place to make sure that patients, relatives and carers did not suffer in their care or treatment as a result of making a complaint.

What does this mean to you?

If you are concerned about the possibility of being discriminated against as a result if making a complaint, check what written assurance the organisation has given in the information about complaints which they make available to patients. All trusts have action plans in place where they said they did not meet or could not be sure whether they met this standard.

Show me the 8 assessments met

Treating people with dignity and respect

Systems were in place to make sure that patients, their relatives and carers were treated with dignity and respect.

Gaining consent for treatment

Systems were in place to make sure that where appropriate patients gave their consent for treatment and for their confidential information to be used.

Correct use of information about patients

Systems were in place to make sure that staff treated information about patients in confidence except where the law allows them to do otherwise.

Information about how to make complaints and give feedback

Systems were in place to make sure that patients, relatives and carers know how to make complaints and give feedback.

Concerns are acted on appropriately and improvements are made

Systems were in place to make sure that patients, their relatives and carers knew that their concerns were acted upon appropriately and that any improvements which were needed were made.

Choice of food which has been prepared safely

Systems were in place to make sure that patients were given a choice of food, which had been prepared safely and provided a balanced diet.

Food and help with eating is available 24 hours a day

Systems were in place to make sure that the personal dietary needs of patients were met and that they could get food 24 hours a day and were given help to eat if they needed it.

Information on care, treatment and local services is made available

Suitable and understandable information on care, treatment and local services was provided to patients and the public and patients were told what to expect during their treatment and care.

About getting the basics right

Our assessments look at whether people are treated as individuals, not as just another patient. We look at whether patients have a choice of food which meets their personal dietary needs. We assess whether patients, their relatives and carers are being treated with dignity and respect. We also look at whether information is being treated in confidence and whether people know how to make a complaint if necessary. Our assessments involve a variety of methods including analysis of data, self-declaration from trusts and inspections.

See the trust's self declaration

Information for patients and the public